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FAQs

PRODUCT RELATED

what kind of frame IS suitable for my face?

Please refer the sooeyes buying guide to know more.


what kind of sunglasses are suitable for my face?

Please refer the sooeyes buying guide to know more.                         

 

WHAT are the TYPEs of lenses available at sooeyes.com?

Lens categories:

 SINGLE VISION

- Non Anti-glare lenses

- Anti-glare lenses

- Blue Rays Blocking lenses

- Premium Anti-glare lenses

- Photo-chromatic Non Anti-glare lenses

- Photo-chromatic Anti-glare lenses


ZERO POWER:

- Non Anti-glare lenses

- Anti-glare lenses

- Premium Anti-glare lenses

- Blue Rays Blocking lenses

- Photo-chromatic Non Anti-glare lenses

- Photo-chromatic Anti-glare lenses


LENSES DESIGNED FOR COMPUTER USAGE:

- Anti-glare lenses

- Blue Rays Blocking lenses

- Premium Anti-glare lenses

All the lenses are offered in normal, thin and super-thin options.


CAN I JUST BUY LENSES at sooeyes.com?

No.Sooeyes doesn’t offer an option to buy lenses alone.

WHICH LENS COATINGS DO YOU OFFER?

We offer UV protection, scratch resistant, anti-reflective and gradient lens coating.

WHAT ARE LIGHT-ADJUSTING LENSES? DO YOU SELL THEM?

Yes, we do offer photochromic lenses (also known as light-adjusting lenses). These are clear when you are indoors or in a closed environment and automatically darken when you are exposed to sunlight.

DO YOU HAVE BIFOCAL OR PROGRESSIVE LENSES?

We presently do not offer these lenses but we are looking to expand our product range soon.


DO YOU OFFER TO REPAIR GLASSES?

No, currently we don't offer repairs.

ORDER PLACEMENT RELATED

WHAT INFORMATION WILL I NEED BEFORE PLACING AN ORDER ON sooeyes.COM?

There are 3 interesting points previously ordering an eye wear – Prescription, assuming any; Size of frame and Face Shape.

Before you arrange any eyeglasses or solution shades on the web, visit your optometrist for a complete eye check-up where you'll additionally be guided on what sort of prescription and coatings you ought to go for – keeping in mind the end goal to purchase that perfect match.

  • For sunglasses, in addition to the above info, know your face shape and the lens tint required.
  • For exact size, look on the inner side of your old frames/sunglasses for correct size details.

Put resources into the right edge shape for a best look. In the event that you have a round face, pick square shape or cat-eye frames. On the off chance that you have an oval face, pick curiously large frame shapes like butterfly and wraparound. On the off chance that you show at least a bit of kindness formed face, pick round frames and edges with curved edges. Go for oval, pilot and round frames in the event that you have square face shape. For diamond faces, rimless, cay-eye and oval frames are perfect.

I'M NOT SURE ABOUT THE SIZE AND FIT OF THE FRAMES, PLEASE HELP ME?

Frames are usually sold in standard sizes. If you are unsure about your frame size & fit, please refer to our detailed buying guide.

HOW CAN I PLACE AN ORDER FOR EYEGLASSES / PRESCRIPTION SUNGLASSES AT sooeyes.COM?

To place an order for eyeglasses, follow these simple steps –

  • ·         Go to Categories on the Home Page
  • ·         Click on Eyeglasses & choose your product
  • ·         Click on Select Your Lenses & add preferred package to cart.
  • ·         If you are an existing customer, then Sign in
  • ·         Else Sign up & enter your shipping details
  • ·         Make your payment via your preferred mode
  • ·         Add your prescription after payment.

HOW CAN I PLACE AN ORDER FOR COMPUTER GLASSES / SUNGLASSES AT sooeyes.COM?

Buying computer eyeglasses is simple. Follow the below process for a seamless buying experience -

  • ·         Go to Categories on the Home Page
  • ·         Click on Computer Glasses & choose your product
  • ·         Add to cart and click on checkout
  • ·         If you are an existing customer, then Sign in
  • ·         Else Sign up & enter your shipping details
  • ·         Make your payment via your preferred mode
  • ·         Add your prescription after payment.

PRESCRIPTION RELATED

WHERE DO I SUBMIT MY LENS POWER DETAILS?

Once you’ve finished selecting your lenses while buying eyeglasses/prescription sunglasses, you will be directed to the Enter Prescription Page. The option to manually enter & save your prescription is available on the same page. You can also click on Update Later & enter your prescription within 7 days of order placement under My Order - View Details - Upload Prescription Tab. For higher eye power, you may be asked to send your prescription via an email.

CYLINDER, AXIS AND ADD WERE OMITTED FROM MY PRESCRIPTION. HOW SHOULD I COMPLETE THIS ENTRY?

The option to manually enter your prescription comes right after you select your lenses. If you do not see this page or you’ve clicked on Update Later, go to My Order- View Details and Upload Prescription to enter the same.

HOW DO I KNOW MY PRESCRIPTION WILL BE CORRECT?

Your eyeglasses/sunglasses go through several stringent quality checks at different processing levels to ensure that your given power details match exactly with the finished product. You can rest assured that the delivered product will have your correct prescription.

I ENTERED MY PRESCRIPTION WRONG. CAN I MAKE CHANGES?

Once the order is placed, our customer care executives will give you a call to confirm your order. In case you've made a mistake in entering your prescription, kindly update at this point. Any later, and you will have to cancel the order and place a fresh one.

HOW DO I READ MY PRESCRIPTION?

In a prescription, there are two types of values- OD and OS. While OD indicates the right eyesight, OS means the power of left eye. Values in negative stand for nearsightedness and positive ones for farsightedness. If you have astigmatism, you will see three values in your prescription- Spherical, Cylinder and Axis. Spherical reveals nearsightedness and farsightedness, cylinder can be positive or negative and axis ranges from 0-180 degrees. For example, there are two prescriptions for eyes with astigmatism that read like these:

·         1) -3.00 +1.50 x 180

·         2) +4 +2.00 x 60

The first prescription means that the person has 3 dioptres of near-sightedness with 1.5 dioptres of astigmatism and an axis of 180 degrees. And the second one means that the person has 4 dioptres of farsightedness, 2 dioptres of astigmatism and an axis of 60 degrees.

HOW TO CALCULATE MY PRESCRIPTION FOR COMPUTER GLASSES?

Finding prescription for computer glasses is easy. You will need a ruler or measuring tape, pencil, pen, paper and your distance vision eyeglass prescription.

  • Start by measuring the distance between your face and the computer screen and note it down.
  • Look at the prescription and you will be needing value for sphere.
  • Like +1.00--0.50 X 105 (Here +1 is sphere).

To calculate the prescription for computer glasses, add 1.00 dioptres to the sphere value if the distance you measured initially ranging 21 to 35. So, here your prescription for computer glasses will be 1.00+1.00= +2.00.Similarly, if the distance measured is 35 inches or more, add 1.50 dioptres to your sphere. The value would then be 1.50+1.00= +2.00.

PAYMENTS RELATED

IS IT SAFE TO PAY ONLINE ON SOOEYES?

Truly. sooeyes guarantees 100% secured payments. Your safety is our number one priority so we have SSL certificate encryption integrated in our website. Our third-party payment gateway makes sure the data is transmitted to our secure servers.

can we pay through online wallets?

Yes, we have multiple payment options such as cash on delivery, Debit cards, credit cards, Net banking and online wallets such as Paytm, Ola money, Airtel money, Freecharge and Mobikwick.

where do i apply A PROMO CODE?

Pick your most loved item which has an offer and tap on add to Cart. It will take you to the My Cart page where you will see a drop-down menu for applying promo code. Enter valid promo code and tap on 'Apply' once done.

HOW MUCH DOES SHIPPING COST?

Not even a penny. We don’t charge any extra amount for shipping anywhere in India.

POST ORDERING PHASE RELATED

I DID Not receive any email confirmation. is my order confirmed?

If you have not received any email from sooeyes about your order confirmation kindly wait for one hour. Even then if you don’t receive the email give us a call on our customer care number.

how can i cancel my order?

You can cancel your current order in your login dashboard. We will refund you for the payment you've made on the incorrect two to three working days. Kindly cancel the order before we prepare to ship. For more details, kindly refer to our cancellation policy.

can I TRACK MY ORDER ONLINE?

The order status will be displayed after you successfully place an order. You can view the tracking status on my orders section after you sign in. you will receive emails regarding orders and tracking details.

DELIVERY RELATED

HOW MANY DAYS WILL IT TAKE FOR MY ORDER TO GET DELIVERED FROM sooeyes?

As of now it will take 7 to 10 days. But we will make sure that your order reaches you sooner than the mentioned time.

I ReCEIVED A DAMAGED PAIR OF EYEGLASSES / THE PRESCRIPTION IS NOT WHAT I ORDERED.

In spite of the fact that our quality control group at sooeyes guarantees intensive testing and examination of the considerable number of items preceding shipping, yet on the off chance that you get a harmed item or not according to your prescription, you can start a Returns ask for of the request in My Order - dashboard. Post which you can put in a new fresh order.

In any case, if a customer submits wrong data on our prescription page for eyeglasses frames then sooeyes will just refund cash for eye wear frames. No refund will be issued for the wrongly requested prescription, their type, size and color.

REFUNDS/RETURNS/CANCELLATION

WHAT IS YOUR RETURN PROCESS ONLINE?

Yes, we return the amount online. For more details see the below table

PAY MODE

REFUND MODE

REFUND FROM DATE OF CANCELLATION

Credit card

Bank Account Online Transfer via NEFT/RTGS and Paytm, Google pay

30 Working days

Debit card

Bank Account Online Transfer via NEFT/RTGS and Paytm, Google pay

30 Working days

Net banking

Bank Account Online Transfer via NEFT/RTGS and Paytm, Google pay

30 Working days

Payment wallets

Bank Account Online Transfer via NEFT/RTGS and Paytm, Google pay

30 Working days

COD

Bank Account Online Transfer via NEFT/RTGS and Paytm, Google pay

30 Working days

UPI

Bank Account Online Transfer via NEFT/RTGS and Paytm, Google pay

45 working days


 


 
























WILL I GET FREE RETURNS AT sooeyes?

Yes, returns are free of cost. If you have received a defective/damaged shipment, you can opt for a free return. Once the product is shipped back to us, we will inspect the item & initiate refunds immediately.

HOW CAN I CANCEL MY ORDER? / HOW SOON CAN I CANCEL MY ORDER?

If by mistake you ordered any product, you can easily cancel it. Go to My Orders- Dashboard and click on Cancel Order.

Cancellation can be processed only until the product has not been processed.

Kindly refer to the detailed returns and cancellation policy here: http://www.sooeyes.com/index.php?route=information/information&information_id=8

ACCOUNTS RELATED

HOW CAN I RESET MY sooeyes.COM PASSWORD?

If by chance you experience difficulty signing in or you have to reset the password, tap on the Forgot Password on the sign-in pop up and follow the steps to reset your password. Now kindly check your inbox including spam folder for the password reset link email.

HOW CAN I CHANGE THE ADDRESS BEFORE PLACING THE ORDER?

Add your favorite sunglasses & eyeglasses to cart and simply edit the address on the checkout page before placing the order.

HOW CAN I CHANGE THE ADDRESS AFTER PLACING THE ORDER?

Once the order is placed, our customer care will give you a call to confirm your order. In case you've made a mistake in your address, kindly update at this point. Any later, and you will have to cancel the order and place a fresh one.

HOW CAN I DELETE MY sooeyes ACCOUNT?

If you want to delete your sooeyes account, please email us or call us on the above contact details and request for deletion of your account. It will be processed within 14 working days.

OTHER QUERIES    

DO THE PRODUCTS COME WITH ANY WARRANTY?

Yes, we offer 1-year warranty on the lens coating only.

DO YOU HAVE REPLACEMENT POLICY?

As of now, we do not offer any replacement policy.

DO YOU SHIP OUTSIDE INDIA AS WELL?

At the moment, we do not ship products to any location outside India.


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