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Return and Cancellation Policy

SOOEYES.COM CANCELLATION POLICY:

SUNGLASSES:
a)    Order can be cancelled by the customer by logging into their account or send an email to [email protected] or call on +91-7201969959 to request for cancellation.
b)     Customers can cancel their orders only till the time the products have not been dispatched from sooeyes warehouse. Post-dispatch, no cancellation is allowed.
EYEGLASSES:
a)    Order can be cancelled by the customer by logging into their account or send an email to [email protected] or call on +91-7201969959 to request for cancellation.
b)     Customers can cancel their orders only till the time the products have not been processed in the sooeyes workshop. Post-processing, no cancellation is allowed.

Sooeyes.com Return Policy:

SUNGLASSES:
a)    Sooeyes offers a return policy of 14 days to all its customers.
b)    A return request can be raised by sooeyes customers by logging into their account or can call Sooeyes customer care at +91-7201969959 or send an email to [email protected] with order details.
c)    Post return ask for, consumers are required to restore the whole item including eye wear box, receipt, all accessories and send the entire package on the address mentioned below:
H-201, Vishranti Greens,
Behind Narayan Gardens,
Opp. Yash Complex,
Gotri, Vadodara-390021
d)    Upon the receipt of the package at our office, our QC team will verify the product and ensure that the product has not been used and all the box contents, bill and accessories have been sent in the package.
e)    Check our refund policy for more details.


EYEGLASSES:
a) Sooeyes.com offers a 14-day no questions asked return policy to all its customers.
 b) A return request can be raised by sooeyes customers by logging into their account or can call Sooeyes customer care at +91-7201969959 or send an email to [email protected] with order details.
 c) Post return ask for, consumers are required to restore the whole item including eye wear box, receipt, all accessories and send the entire package on the address mentioned below:
H-201, Vishranti Greens,
Behind Narayan Gardens,
Opp. Yash Complex,
Gotri, Vadodara-390021
d) Upon the receipt of the package at our office, our QC team will verify the product and ensure that the product has not been used and all the box contents, bill and accessories have been sent in the package.  
e) In case of Eyeglasses, if customer had entered wrong prescription values at the time of placing order, no refund is due from Sooeyes.
f) View our refund policy for more details.

sooeyes.com Refund Policy:


At sooeyes, we thank our customers for buying from our site. We prescribe you to precisely read our returns and cancellation policy, conditions and in addition terms of use. This will give all of you the vital data in regards to our commitments and your rights as our customers for any purchase that you make on our site.
We endeavor to live up to your needs, try endeavors to guarantee all requests put are conveyed according to the determinations of our customers and adhere to the courses of events for shipping and delivery.
1) On the off chance that because of any reason the product isn't shipped out by sooeyes then the request can be cancelled, and your amount will be returned to you. In the event that your delivery address isn't adjusted by our logistics department, we will consequently drop your order and refund you.
2)we will setup a refund If the product delivered is faulty, damaged in shipping, or wrong product is delivered.
3) In any case, if a customer submits wrong data on our prescription page for eyeglasses frames then sooeyes will just refund payment for eye wear frames. No refund will be issued for the wrongly requested prescription lenses, their type, size and color.
4) in case of damaged packaging do reach out to us at [email protected]
5) In case if the product delivered is wrong or faulty, the concerned customer is required to send an email at [email protected] with photos of the same attached therein.

Refund Process for returns:

1.    To setup a refund kindly write to us at [email protected] or  call us at +91 7201969959 to speak to our customer support.
2.    The refund process in case of return of a product will only be initiated after the QC team has verified that the product has not been used/damaged/mishandled and the entire box contents including bill and accessories provided with the product has been packed and received at sooeyes office.
3.    In case of returns, we will pay the courier charges( as mentioned in the receipt of courier) in addition to the bill amount.
4.    We are liable to pay a maximum of ₹60 as courier charges for a single return.
5.    You are required to email a scanned copy/ photo of the courier bill at [email protected] to get the payment of courier service.

Refund Cycle
Complete refund process will take 30 working days. The mentioned period could vary due to some unavoidable circumstances.

Sooeyes refund method:

PAY MODE

REFUND MODE

REFUND FROM DATE OF CANCELLATION

Credit card

Bank Account Online Transfer via NEFT/RTGS or Paytm/ Google pay

30 Working days

Debit card

Bank Account Online Transfer via NEFT/RTGS or Paytm/ Google pay

30 Working days

Net Banking

Bank Account Online Transfer via NEFT/RTGS or Paytm/ Google pay

30 Working days

Payments Wallet

Bank Account Online Transfer via NEFT/RTGS or Paytm/ Google pay

30 Working days

COD

Bank Account Online Transfer via NEFT/RTGS or Paytm/ Google pay

30 Working days

UPI

Bank Account Online Transfer via NEFT/RTGS or Paytm/ Google pay

45 Working days

Conditions of Warranty:
•    One Year Warranty is applicable only on Eyeglasses category.
•    Warranty period starts from the date of delivery.
•    Under this warranty, only defective/damaged lens coating will be covered.
•    This warranty is not applicable on damages resulting from any sort of negligence, mishandling, accidents, corrosion or rust, and loss of components or accessories on the customer's part.
•    This warranty is valid only when you buy through sooeyes.com.
•    A product will only be replaced by sooeyes on its sole discretion depending on the nature of defects.
•    sooeyes will not be accountable for payments or refund against any incidental or consequential damages.
•    All the sunglasses and spectacle frames are not covered under the warranty.



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